Shipping policy

Processing time
Orders are processed within 1 to 3 business days of order confirmation. Orders are not shipped or delivered on weekends or public holidays. If there is a significant delay, we will let you know by email or phone.

Shipping within Australia
Standard shipping is $9.49, and free on orders over $125. Estimated delivery is 3 to 7 business days after dispatch. Bulk items, such as 5 litre castor oil, are charged by weight at checkout and are not part of the free shipping offer.

International shipping
We ship to New Zealand ($19 flat rate), the United States and Canada ($29 flat rate). Delivery times vary by destination. International orders may be subject to import taxes, duties and customs fees, which are charged when your parcel reaches its destination.

PO Boxes
Please contact us before placing your order if you would like delivery to a PO Box.

Order tracking
Once your order has shipped, we will email you a tracking number.

Damaged parcels
If your order arrives damaged or unusable, contact us within 3 days of delivery on 1300 440 528 or hello@propelhealthaustralia.com. Please keep the packaging and the product. We will refund it or send a replacement at no cost. See our Refund policy for details.

Returns
For information on returns, please see our Refund policy.

Propel Health Australia Pty Ltd